Fiona

I had an uncomfortable experience during my recent visit to the Haywards Heath store that I feel needs to be addressed. While browsing, I overheard a conversation involving the store manager, Karen, that included a transphobic remark. It was unexpected and deeply disappointing, especially in what should be a welcoming environment for all customers.

Retail spaces should be inclusive and respectful, not places where discriminatory attitudes are voiced openly. Hearing this made me feel uneasy and unwelcome, and it raises concerns about the store’s values and how staff are trained to treat both customers and colleagues.

I hope the business takes this seriously and reflects on the importance of fostering a respectful, inclusive atmosphere. Everyone deserves to feel safe and respected while shopping, regardless of their identity.