Representative Lied , Said she Couldn’t Identify My Account
On March 22,2026. I called Chase after my online app prompted me to do so. The representative asked protocol questions to identify my account which I comply. Then the problem came ….,she said she couldn’t identify my cell number. Which was a lie. First why when you have my address and account and debit card info. Then she asked a multiple question about vehicles did I own. I would have preferred and respected if she just said I don’t want to help you !!!!! Then I wouldn’t had to give out all that info. Needless to say I hung up on her !!!! Called right back a rep asked for my debit card info verified my address and transferred me to the next rep. Who did the same and I was assisted ! They both said they don’t know WHY she said my phone number wasn’t linked to my account and why she couldn’t see my account after being given my info. Poor customer service is so frustrating, disappointing and upsetting to say the least.