Impressive customer service.
Have a wind breaker-rain jacket that I purchased over a year ago, that I use to cycle. Love this jacket. When out of the washer/dryer, the pull on the zipper broke off, which should not happen.
I spoke with customer service and they replaced the jacket with a new one.
It’s the correct thing to do, but very few companies will do that if it is out of warranty. Very impressive and very much appreciated.
Svar fra Mountain Warehouse
Good afternoon,
Thank you so much for taking the time to share your review.
We’re delighted to hear about your positive experience with our Customer Care Team and that they were able to assist you with a replacement jacket Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse. Kind regards Dastan team MW Customer Care