Absolutely abysmal
Absolutely abysmal. I tried to use contra for some of my freelancing contracts given they were high value contracts. David and his team had significant overreach- reaching to my client (after they made a payment) without checking with me first and making them jump onto a call. On their own side- no accountability, no explanation for fees and delays and harassing my client without me on the call. Absolutely unacceptable.
Svar fra Contra
Hey there! Our payments team sometimes asks users to hop on a call when we need to gather more information about a payment.
We do this to help keep Contra safe for everyone and free from fraud, but if you have any feedback on how we could make this experience better - please email us at hello@contra.com so we can continue the conversation!