Favorite hotels worst customer service
One of the best hotel companies, with the absolute worst customer service. We are now at day ten waiting for Marriot member services to post my correct stays and upgrade my status. For reference I’ve “lived” in the Marriott hotel since December 21 2025. It’s now march 5th. I’ve checked out and checked back in and I should have had platinum status right out the gate… wrong ten days later and still nothing.
Finally got an email back here is the real kicker. Due to my flying to Germany for 4 days for work, and I stayed in west side of Stuttgart Gm at get this “another Marriot hotel” which you’d think would bolster my points and make them super happy because not only am I living at their hotel at one location I’m choosing to stay at another one of their locations while I travel.
So because I stayed at a location for 4 days they said I can only have one or the other posted on the account. Were they going to let me know this? Hell no they weren’t. In fact had I not mentioned anything they wouldn’t have batted an eye. But here we are it’s been 10 days and I still haven’t received my points for my account nor my stays. And yes I’m still not a platinum status even though I’ve lived here for over 70 consecutive days.