Unresponsive and Untimely
Our 2-year-old GE washer, purchased from Speichers Appliance in Chambersburg, PA, stopped working last week. We filed a claim immediately with Centricity, as advised by the retailer, since we purchased their extended warranty.
It has now been over a week with no resolution. We have received no proactive communication, updates, or timeline. Each time I contact Centricity, I am told the claim is “under review” and instructed to call back again in a few days.
At this point, we have a non-working washer and no clear path forward. An extended warranty should provide timely support when an appliance fails — that is the purpose of purchasing one. The lack of follow-up and transparency has been frustrating.
We are simply looking for clear communication and prompt resolution consistent with the coverage we purchased.
Svar fra Centricity
Good morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Phone Number
Email Address
Thank you
______________________________________________________________________________
Good afternoon,
On 3/4/2026, a Dealer replacement was approved for $684.00. Please allow two - three business days to process.
We appreciate your patience and understanding.
Please call (800) 345-6282 or TLC@CENTRICITY.COM for further questions and concerns.
Thank you