DS

Since July 2025, we have been trying to have our oven repaired or replaced with Centricity Epic Protect, but the issue remains unresolved after more than seven months. Despite over 20 phone calls and at least 10 claim records, the company has repeatedly refused to authorize either a repair or a replacement. Two different service companies were dispatched, but when they requested approval for parts or indicated the oven required replacement, authorization was denied. In some cases, the warranty company claimed they had contacted repair providers who later reported having no record of the request, and we have even received emails incorrectly stating the service was completed. We continue to be given assurances that the matter is being investigated, yet no action is taken. After months of delays, denials, and misinformation, the warranty has proven completely ineffective, and our oven is still not repaired.