Waste of time and money - do not use
Have had an issue with a built in ice maker since November. Bodewell diagnosed it as well as another company who Centricity sent as they didn’t trust the manufacturers own company. We’ve send videos, diagnoses from both numerous times. Still cannot get an approval for repair, no calls back, no emails back, no one coming out as promised. All lies, delays, deflection. They have no clue what’s going on. Will get the AG and insurance commission involved. Absolutely a joke of a company and waste of money / time.
2/17/26 update per Centricity's reply - my name here is my name on the contract, you should be able to easily find me in your systems...
Svar fra Centricity
Good afternoon,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
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Thank you
*Update*
Thank you for taking the time to share your experience, and we truly appreciate your patience while we carefully reviewed your claim. We understand how frustrating it can be to deal with appliance issues, especially when it involves something as essential as your refrigerator.
After a thorough review, our claims team worked to provide assistance by offering a concession through GE Monogram to replace your refrigerator. In accordance with the terms and conditions of your agreement, coverage decisions and resolution options are handled at our discretion. When the replacement option was declined, we extended a cash settlement offer in the amount of $5,825.42 as an alternative resolution.
We understand that this was not the outcome you were hoping for, and we’re sorry that we were unable to reach a resolution that met your expectations. At this time, the replacement option or the cash settlement offer remains available should you choose to move forward with either.