Never again
Never, ever would I recommend Air Serbia to anyone – not even my worst enemy. My flight on 2 January 2026 from Prague to Athens was the worst airline experience of my life, both regarding the flight itself and the customer service that followed.
✅ The Flight:
Delay, rerouting, and chaos during the connection – an absolute nightmare.
Throughout the entire ordeal, the airline left me completely on my own, with no support, no explanations, and no guidance.
✅ Customer Support:
The height of unprofessionalism. Even though I received daily read-receipts confirming they had read my emails, I never received a meaningful response until weeks later.
The replies I did get were entirely copy-paste templates, ignoring all evidence and facts I submitted.
Agents were arrogant, unhelpful, and non-communicative, giving me the impression that their main goal was to exhaust me and roll their eyes.
✅ Damaged Baggage:
I submitted photos and all supporting documentation immediately after landing, yet I was denied compensation because, allegedly, I didn’t have a Damage Property Report (DPR) – which I physically could not obtain due to being redirected to a hotel at 3 AM following the flight delay.
The airline insists that internal procedures override international passenger rights, which is absurd and completely unacceptable.
This entire experience cost me time, energy, and money, and I was left entirely unsupported at every step.
💡 Conclusion:
If you want to be ignored, forced to solve problems on your own, and pay extra for the airline’s mistakes, then Air Serbia is your choice. If you want professionalism, fairness, or basic respect as a passenger, run in the opposite direction.
Air Serbia has permanently lost any trust from me. This flight and the handling of my claim were so catastrophic that I will never use their services again, and I will never recommend them to anyone.