A week in Les Arcs with SkiBeat
I've just come back from a week's holiday in a Catered Chalet in Les Arcs and, overall, I've been very happy.
What was disappointing was that, as a single traveller, SkiBeat wanted to charge me extra for being one person in a two person room and only dropped the supplement about three days before the flight was due to leave.
This also meant that they ended up with two empty rooms in the Chalet which they probably could have filled with other singles and at least got *some* money for them instead of none.
The host, Alan, was friendly and very helpful, managing to deal with my limited tastes in food at short notice, which was very welcome.
There were a couple of minor niggles that stop SkiBeat getting five stars, firstly, although we were travelling BA who allow a carry on bag and a backpack, SkiBeat's information said we could only have *one* carry on bag, meaning I had to pack my ski boots in my suitcase which was inconvenient.
Also there was no Rep on the coach to the resort and it was around a 3 hour trip with no refreshment/ toilet break which could have been problematic.
Apart from this, though, I enjoyed my experience with them and, if they'll stop charging single people supplements for double rooms, I'll certainly consider them for my next ski holiday.
Svar fra Ski Beat
Dear Graham,
Thank you for taking the time to leave such a detailed review, and we’re pleased to hear that you enjoyed your week in Les Arcs skiing.
We’re especially glad to hear that Alan looked after you well during your stay and was able to accommodate tricky food preferences at short notice. We’ll be sure to pass on your kind comments to him.
With regard to single room supplements, rooms are normally priced on a two per room basis, which can make accommodating solo travellers more complex, particularly during peak periods. Where availability allows, we do try to review and reduce supplements closer to the departure, as happened in your case.
We would also like to clarify the baggage allowance. The pre-travel information we provided was correct: 23kg hold luggage and 10kg hand luggage, in line with BA’s policy. We’re sorry for any inconvenience caused by this misunderstanding.
Regarding the coach transfer, while a SkiBeat representative is not always present on every transfer, your comments about the length of the journey and the lack of a comfort stop have been noted and shared with our operations team.
We’re pleased that, despite these niggles you had, you enjoyed the Ski Beat holiday with us and we hope to welcome you back again in the future.
Kind regards,
Dionne