David Pierce

Had I wrote this review in 2023 I would have given 4 stars, but not anymore. In 2023, they actually fixed my stove and apparently cared about their customers, but not anymore. I am incredibly thankful that my warranty with them is expiring later this year and I will never have to deal with their deceitful customer service agents again.

I filed a claim on my dishwasher in October of 2025. The local company the assigned scheduled an appointment and then never showed up and completely ghosted me. I log into Centricity's portal and see that the service request was cancelled. I call Centricity and at first they won't do anything because the issue has already been fixed, which is was not. After arguing with them they finally agreed; however, it is now 3 months later and they still have not sent anyone out.

Every time I call it is a different excuse. The latest is that now I have to send a video of the issue, the video I sent last week never made it. I emailed them the video today, but there systems are so terrible I did not get a confirmation email from them, so I am expecting more excuses when I call them tomorrow.

My recommendation is to avoid this company. Do not let them take your money and then give you the run around for months to actually fix something under warranty.