Susan Butler

After placing order with Whimsyou you are asked if you would like to purchase greater quantitities of same item pr other items. I declined these offers but my order was increased and the charge increased. In investigating the return policy it also states that they have a month to fill and deliver the order and no refund for late or lost orders sooner than that month. They do not educate the purchaser of their return policy at the point of purchase. Though I requested a refund both before and after product arrived I have not received a response other than to tell me items were delivered. So, I was scammed on the frontend when they tried to "upsell" but did not recognize I declined it and than refuse return as it was deleivered late but within the month. Steer Clear!!! Product is inferior and overpriced.

Buyers BEWARE! Its been over a month and order has not arrived. I have asked twice to faciltiate return and receive a credit, as I no longer need the pillow but they do not seem to comprehend that they failed to get product to me in a timely manner so I no longer need it. They have blamed USPS. I am the spouse of former USPS employee so that did not go over well here. They keep ingnoring my request to cancel and refund order and simply ask for more patience. Feels Like I am not talking to a human but even A.I. would understand I want a refund and a return at this point. Looking for ways to report them elsewhere.