WORST company ever!
My dishwasher began leaking over 2 weeks ago. I started a claim with Centricity. I have called every day to check the status as I am not able to use my dishwasher. I am told that since it cost less than $800, they will not repair. After speaking with the supervisor, Efraim I was told that he would handle it personally and I would get a call by today . No call today so I called customer service and asked for a supervisor. After being on hold, I was told by Jose, the representative that “ I was the lady who called everyday and she did not want to speak with me.” This is the WORST company I’ve ever dealt with. I can’t even go buy a dishwasher because there are 3 options for the resolution. They can replace, give store credit or write me a check so here I am still washing my dishes in the sink.
Svar fra Centricity
Good morning,
On 11/26/2025, Ms. Bartoszek filed a claim after her dishwasher began leaking from the bottom on 11/19/2025. We understand how stressful and inconvenient it can be to deal with an unexpected appliance issue, especially one that disrupts daily routines.
Because the unit is valued under $800.00, an economical repair evaluation was required to ensure we identified the most fair and cost-effective solution for her.
On 12/1/2025, the evaluation resulted in a recommendation to authorize a $598.00 cash settlement under the Limit of Liability (LOL), which represents the best available option based on the unit’s condition and coverage.
Ms. Bartoszek reached out for updates on 12/2/2025, 12/4/2025, and 12/8/2025. Each time she called, we truly understood her concern and desire for a timely resolution. We explained as gently as possible that her claim was still under final review and that we were still waiting for the remaining compensation quotes.
We appreciate her patience during this process, and we remain committed to guiding her through the final steps so she receives a clear and fair outcome.