Martin Lahr

Centricity hasn’t followed through on warranty
Centricity arranged for a repair of the Electrolux washer. Technician found drums needed replacing and ordered parts and rescheduled. Parts arrived and sit in our garage but technician didn’t. Over the next 6 weeks Frigidaire service was a no show four consecutive times with no advance notice blaming overscheduling. Centricity was called each time and said they would ensure the repair was done. Nothing changed. No show, no repair and no alternatives from
Centricity. We have given up trying, waiting for the washer to completely fail. Centricity won’t even offer a settlement instead of the repair they can’t get done.

UPDATE #1
See below Centricity responses. After scheduling four consecutive appointments over 6 weeks with Frigidaire, sitting around all day for each appointment only to learn that no one was coming (by calling in myself), after contacting Centricity multiple times to complain about Frigidaire’s failure and being told by Centricity that they could NOT find another shop, all this time with a failing washing machine, for Centricity NOW to offer to find a new shop or to pick up the unused repair parts seems pretty lame. Centricity charged us for a warranty but when it came down to it, they and their subcontractor Frigidaire failed to deliver. And Centricity, which previously suggested the possibility of compensation, now says that there can be no compensation as the washer can be repaired. But what good is it to us that the machine can technically be repaired when Centricity and Frigidaire have shown time and again that practically it cannot be repaired because they can’t get the technicians out here to do it.

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Reply from Centricity
Updated Nov 13, 2025
I left a voicemail for Martin Lahr sincerely apologizing for his experience and the frustration this situation has caused. I explained that, unfortunately, we’re unable to offer a cash settlement due to the terms and conditions of his warranty.

However, I assured him that we’d be more than happy to come to his home and pick up the parts for his Electrolux washer to help make things easier for him. I also expressed our appreciation for his patience and understanding while we work to make this right.

At 3:36pm on 11/11/2025, I left another voicemail for Martin Lahr, sincerely apologizing for his experience and the frustration he has encountered with the repair of his Electrolux washer. I explained that, unfortunately, we are unable to provide a cash settlement due to the terms of the warranty. However, I assured him that we would be happy to arrange pickup of the parts originally sent to him to make the process as easy as possible. I also expressed my appreciation for his patience and understanding as we work to resolve this matter.

*Centricity Update 2*

Thank you for your patience. Upon reviewing this account, we would like to follow up with you to explore potential alternative options. Our Vendor Supervisor has left a voicemail regarding this matter. We will make an effort to reach out to you tomorrow morning to discuss it further.

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MARTIN LAHR
UPDATE #2
On November 14, 2025, I spoke with the Centricity supervisor who asked me to send him copies of the invoices, including the new washer we were forced to purchase. He added “When you get a chance to please reach send me the invoice and I will see if we can assist you with the reimbursement.” On November 24th, I sent him an email asking for an update. On December 3rd, I sent him both an email and text message for an update. It is now December 5th and I have heard nothing back – three weeks from when he said he wanted to resolve the issue.

MARTIN LAHR
UPDATE #3
It’s now December 12th and still not a peep from Centricity. The sincerity of their offer to find a solution seems questionable.

MARTIN LAHR
UPDATE #4
It's now January 21st. Reportedly Centricity sent us our compensation check on December 18th. It may be in the mail but it sure hasn't arrived here - MORE THAN A MONTH LATER. Once again, we feel let down by Centricity! Promises, promises.