Zerihun Wegayehu

Hi Zerihun,

Thank you for sharing your experience. After reviewing your account, we can confirm that the closure was due to the standard 3% equity-based daily drawdown rule. Because your account held an open trade at the daily reset, the drawdown limit was calculated based on the higher of your balance or equity at that time. When your equity dropped below this limit, the system automatically closed the trades, as intended under the account rules.

We understand it can feel sudden, but this is a standard risk mechanism applied consistently to all accounts to ensure fair trading. We appreciate your understanding and are happy to provide guidance on managing trades around daily resets for future accounts.

Dear Zerihun Wegayehu,

We appreciate your feedback and will look into modernizing our payout process.

Exness

Thanks for your feedback! We're glad to hear you see us as faster and more trusted than others — it means a lot! Always here to support you.

Jennifer