Customer Support
Contra's Customer Support team is incredible.
Recently had a client interaction where there was unauthorized charge on an account being used where our company card was connected. The account access was provided to review status rather than make any payments. This poor interaction led to me not continuing working with a client.
They needed me to send them another contract for work but I decided not to. Even though we did everything we needed to do in our scope of work, after it was over, they decided to go back to the job in Contra and leave a bad review when we decided not to send them a second contract.
I had fulfill all responsibilities agreed upon in our contract and even took the unauthorized card payment charge without asking for the money back. All I wanted to was moving onto the next client. While this was hanging over my head, Contra was actually the one that reached out because of the anomaly (1 star) relative to recent reviews (all 5 stars).
A meeting was scheduled, and thankfully I had documented everything that happened and sent over the evidence. They promptly removed the review. They are not allowed to act as a judge but in this instance since there was clear evidence of a client going against the contract agreement provided, things were cleared up quickly.
Cannot express how thankful I am to be able to work with a platform that genuinely cares about their professionals. About to get the 25k badge on Contra and will definitely be continuing to stay. Huge shoutout to Isabel.
Significantly better than anything else out there. Cannot say enough good things about their platform already, but this experience truly stood out.