Storbritannia
Anmeldelse av Parklet
Our booking was cancelled 24hrs prior to needing the car park space. The team were not helpful or prompt in resolving this, only giving us options on the day that we needed to park our car (but far too late by the time they contacted us) and the options they gave were wildly expensive. Would not recommend using this service
Anmeldelse av SMARTY
Terrible customer service and terrible network
Svar fra SMARTY
Hi MS,
Just like all networks, SMARTY cannot guarantee 100% coverage or a fault free service. This is outlined in our terms and conditions, which were agreed to upon sign up.
Following an issue affecting voice calls yesterday (23/01/2025), services have almost returned to normal overnight.
Our monitoring has picked up an issue with calls connected via Wi-Fi which we are investigating urgently.
Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas.
We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.
A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning. We continue to investigate the small number of reports that we received about 999 call failures.
We apologise sincerely for the inconvenience caused by the issues on our voice network yesterday.
I am sure you can appreciate that our customer care team will be experiencing extremely high volumes of incoming chats. They will respond as soon as they can. Thank you for your patience.
-Linsey
