Manipulative sales, unauthorized charges - The FRC of 2020 is not the FRC of 2024
I first trained with FRC in 2020, completing Zero to Dangerous and Flow Trainer Accelerator. I found both tremendously useful, and Z2D truly changed my life.
Four years later, I received an email inviting me, as an alum, to preview the new Z2D course for a month. I teach flow, so I was eager to see what changes or improvements had been made to FRC's curriculum and I agreed to a call. This call ended up being a sales call for the "Flow Collective." I was hesitant to undertake any additional training programs, and after hearing the pitch and reviewing the materials, really didn't think that this offer was for me based on what I do and the size of my business. However, the salesperson was insistent that the cohort would be filled with people like me, and that I was a perfect fit. I knew what was happening, I let myself be manipulated into it against my best judgment, and signed up for the 6-month program. For that, I take full responsibility.
Unfortunately, it didn't end up being useful to me at all. It was a repackaged version of their original course, but instead of being refined it was even more bloated. The materials were out of touch and off-putting—it became hard for me to take seriously when we were advised to get rid of all of our possessions, stop cooking and hire a personal chef (or at least get pre-made meals delivered), and pay someone to clean the house multiple times a week, in the name of reducing cognitive load. We were offered the opportunity to be in small "mastermind" groups, but the minimum revenue one could select in the placement survey was $250,000—far above the size of my business. This is fine, but it points again to the program and my fit for it being misrepresented.
I resigned myself to having wasted the money. Then today, they charged me $990 for a "monthly renewal" which I never agreed to, was never told would be automatic, and most certainly did not want. There was no reminder that this would happen, no advance notification. I have searched the terms of service for any reference to auto-renewal, and found none.
I have emailed them, but my experience with customer service has been poor so I have low expectations and can only hope that my credit card company will find in my favor if I have to dispute the charge.
I am very disappointed that the FRC has devolved into this.