Went to the stand in the metrocenter…
Went to the stand in the metrocenter had Stacey as a helper she was informative and polite, she helped me pick out a good present. Other staff member was playing on their phone however for my time at the stand felt this was rude and unprofessional however will definitely go back as the products are good quality and reasonably priced
Svar fra Sunnamusk London
Dear As,
Thank you for sharing your experience with us. We’re glad to hear that Stacey was helpful and made your visit enjoyable. We also appreciate your kind words about the quality and pricing of our products.
However, we are truly sorry to hear that one of our staff members did not meet your expectations in terms of professionalism. We take customer service very seriously and will address this internally to ensure all of our team members maintain the highest standards of customer care.
We value your feedback and are committed to improving our service. We look forward to welcoming you back and providing you with an even better experience in the future.
Thank you again for your review.
Warm regards,
Sunnamusk Customer Care Team