Hristo

Terrible experience! I ordered my chair in Sept 2025, the quality was pretty low but I decided to keep it as I needed something urgently. It was states on their website it comes with 2 years of warranty. Now few months passes and in Jan 2026 the main part, the seat, broke. Just like that, while I was writing an email. I immediately wrote to them sending also pictures and asking for part replacement. Since then (almost a month) they keep asking me to wait and that they will ship it soon etc. Lie after a lie.

I am going to my bank monday morning and pressing chargeback to get my money back

I am using all sorts of online shops for the past 25 years, I've NEVER EVER had such a terrible experience so far. I try 5 times to order a scooter from their german site with delivery address in Germany. My orders goes through and then immediately got cancelled with the dull explanation "Jede Bestellung wird umfassend geprüft. Deine Bestellung (Bestellnummer: 234161734) hat eines der Prüfkriterien leider nicht erfüllt und wird daher aus Sicherheitsgründen automatisch storniert."

So I tried the support chat the entire morning, talked with 3 different agents, they were all clueless why this is happening and try to give me some dumb explanations like "try another card". For the record I tried both credit card and paypal. I also emailed the support team with the relevant order numbers etc. No reply what so ever. These are pure scammers.