Mrs LE Clilverd

We deeply apologize for the issues with your custom-made costume. We understand that the size measurements were incorrect and the boots didn’t fit as expected. This is certainly not the experience we want to provide.
We also understand the urgency, but due to our location in China and logistical challenges, we were unfortunately unable to replace the costume in the requested time frame.
We’ve considered several ways to help resolve the size issue, including offering to cover the cost for a local tailor to adjust the costume for you. Unfortunately, we understand that this option was not acceptable to you.
As a solution, we are offering a full refund for your purchase. Additionally, we would like to provide extra compensation to help you purchase a suitable replacement locally.
Again, we are very sorry for the inconvenience this has caused and appreciate your understanding. Please let us know how you'd like to proceed.

Dear Mrs Clilverd,

Thank you for your review. We have reviewed your account and can confirm that we’ve sent all the medication we received prescriptions for. If you're missing a specific item, we recommend contacting your surgery directly.

Thank you for your feedback about your recent delivery. We will address this with the courier. To prevent this from happening again, we suggest downloading the Yodel app and adding a safe place for the courier to leave your items securely if you're not available to receive them.

Please let us know if there's anything else we can assist with!

Best regards,
PillTime Team

Dear Mrs LE Clilverd,

We responded to your email today at 14:32 pm requesting a photo of your unopened item to process a refund.

Please kindly respond to our email so we can resolve this for you.

Kind Regards,
Sunnamusk