My reservation
My reservation, intended for a dance competition, was scheduled for March 8th through the 10th. Initially, I was under the impression that the booking had been made directly through Hyatt's official website. However, upon attempting to cancel the reservation, I discovered that it had actually been made via a third-party service, BookARoom. During my initial call to what I believed was Hyatt's customer service, the representative did not disclose their affiliation with BookARoom. It was only after contacting Hyatt Corporate directly that the involvement of the third-party booking service was clarified. This experience has raised concerns regarding transparency and communication between service providers. I intend to address this issue diligently with my bank to seek resolution and to prevent similar misunderstandings in the future.