Svar fra Ski.com
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Susan Davis
USA
Anmeldelser
Anmeldelse av Ski.com
Anmeldelse av Nassau Candy
Shipping charges are constantly changing
Shipping charges are constantly changing. I was told I only needed to create a wire transfer on my first order. After the wire, I was asked to pay $20 more. I did this on my credit card. When placing my second order I was asked to create a wire transfer on my second order. I have been ordering from another company. I should have a credit for $25-$30 in my account. Now, I am being told I owe $30. I believe the mix-up comes from when you order from multiple warehouses.
17. november 2024
Svar fra Nassau Candy
Thank you for bringing this to our attention, and we sincerely apologize for the confusion surrounding your shipping charges. We understand how frustrating this must be, especially after you've already made payments and expected a credit. It sounds like there may have been some discrepancies.
We’d love to investigate this further and resolve the issue for you as quickly as possible. Please reach out to our customer service team with your order details, and we'll work with you to clarify the charges and ensure any credits are applied correctly. We truly appreciate your patience and understanding as we address this.