Elizabeth Thomas

I was travelling from Scotland to South England and wanted to break journey. Booked a hotel half way south for overnight. Reviewed booking day before travel only to realise hotel was in opposite direction North of where I was travelling. Hundreds of miles from where I searched or where I was going Tried to contact hotel several times hotel no response. No reply to emails
Additionally hurricane hit area and closed roads and any access to hotel anyway. No means of contacting company apart from phone. Do not go near this organisation who show cheaper rates to suck you in but somehow show you a hotel nowhere near your destination giving the belief it is.
This is a scam and do not go near it. Bad for customers leaving me stuck and having to drive for 10!hours as I unable to book at last minute. Lost a lot of money as only realised error too late to cancel. No contact no refund. And putting me in danger. Bad for businesses who are associated with this organisation.

Delivery

Speed of delivery and communication during the process

From the first contact until the end of my holiday the Audley representative Kirsty listened to my requirements and planned an amazing holiday for me. The trip was efficiently planned and communicated to me. All the arrangements were seamless with no glitches. One change I requested when I was away was dealt wit without any fuss. The accommodations and staff were excellent taking great care to ensure I was safe and well looked after. All places were immaculately clean and with really tasty food. A real delight to book with Audley and I would certainly book with them again.