Kerry F

Thank you for taking the time to leave us your feedback, we appreciate your comments.

Our online valuations are based purely on the information you enter online. The aim of the onsite appraisal is to confirm that the vehicle matches the description that you gave. Within the terms of the guarantee, it does state ‘if there are any discrepancies between your car and the details you gave us, or, if during the inspection, we discover something about the car that we were not previously made aware of, we may have to make an amendment to your quote.’ It appears whilst inspecting your vehicle the description did not match that provided online. This resulted in us needing to adjust the price we could offer you. Experience tells us damage (scratches/chips/dents) on a vehicle along with missing items do affect the value of the car and subsequently affects the resale value. Our fully trained buyers therefore always carry out a thorough inspection in order to provide an accurate price. We use exactly the same pricing system on our website as our buyers do in branch. Therefore if the condition/details of the car entered online matches our assessment of your car, then we offer a price which matches the online valuation. However if the details provided online are not accurate this will affect the final price offered.

We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us.

Thanks,
The WBAC Team