Not a happy camper
Hello. If I could give bulletproof zone a negative number less than zero I would. First, I provided them my body measurements for a piece of body armor, and it arrived completely wrong next when I ordered the item they did not have any clue when it would be shipped. They were very vague and only after I demanded information it was shipped and I received my item about two weeks later as mentioned a moment ago it was the wrong size and did not fit despite me giving my body measurements based upon their chart . When I asked about a refund or returning my item, I was told no. After multiple email messages to their firm, finally somebody by the name of Regie started communicating with me. He passed my message along to other departments that did not reply. Then they asked for my measurements again and all of this kept a back-and-forth communication chain over the past number of weeks then I was provided a return policy email today it said they do not accept exchanges 14 days after initial shipment. So I’m not positive, but I think that by stretching out our communication now they can claim that it’s been more than 14 days and they’re not gonna give me anything back or make an exchange. This is just my personal experience in my opinion. But if it were me, I would certainly take my money in my business elsewhere if I were you.
Svar fra Bulletproof Zone
Hi Wayne, I am truly sorry for the stress and exhaustion this situation has caused you; this is absolutely not the experience we want for anyone trusting us with their protection. We hear your frustration loud and clear, and I want to state unequivocally that we do not use communication delays to bypass our return window—because you reached out to us when you did, we will absolutely honor your request regardless of how long the back-and-forth has taken. It is clear we dropped the ball in coordinating between departments and providing the clear answers you deserved, and for that, we take full responsibility. Our leadership team has been alerted to your case, and a senior representative will be reaching out to you shortly to personally oversee your return or exchange and ensure this is resolved to your total satisfaction. We value your business deeply and are committed to doing whatever it takes to make this right immediately.
