Shady business practices
Very deceptive booking practices. The site looks like it is the actual hotel’s website, once you book, there is no breakdown of the costs and not notice that you are booking from a third party or that the room rate is higher than anywhere else. Shady and shameful. Even on the credit card statement, it appears to be from the booking hotel. Ours was The Black Swan Inn and the line item on hotel bill states HTL*THEBLACKSWANIN , and only upon clicking on the website link on the credit card did we see that this was from bookaroomcom. Of course we could not cancel and rebook the room. They charged us an additional $20 more than what we would have paid from the hotel and other third party sites but at first it appears that it is cheaper. For instance, they said our room was $92. When we booked it, it came to $142 with no way of seeing itemized bill or canceling. Shameful
This hotel was in the Best Western Family and it makes me wonder if they are knowledgeable of this scam happening because if so, they might be able to block them from using their hotels on their platform.
