Steven

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Lorraine A
DFS Central Customer Support

Hi Steven,

Thanks for your 5 star review. We appreciate and value your feedback.

Thanks

Stuart

Hello Steven

It’s really disappointing to hear of the experience received. This clearly isn't the level of service or experience we wish for any of our customers.

We're sorry you were advised we would arrange for your previous provider service to be cancelled. As with all UK providers and data protection we're not able to cancel services for customers for broadband or TV as these are account holder only requests.

Our complaints code of practice can be found here virg.in/compscop outlining how you can raise your concerns with us for further investigation. Once received it will be fully investigated and we'll endeavor to get back in touch within the 28 day time frame agreed with our regulators.

Once raised, if you have a complaint reference you can track it's progress here https://virg.in/mycases

If you do need to contact us again in the future, we have a vast variety of ways to contact us for help or support and I have listed a few below for you:

• Call 150 or 0345 454 1111
• Text: 0753 305 1809
• Facebook: https://www.facebook.com/virginmedia/
• Twitter: https://twitter.com/virginmedia
• Forums: virg.in/VMforums

RP