Excellent service never had any issues…
Excellent service never had any issues issues. Thanks for the help.
14. mars 2026
ES
ELIZABETH S.
Canada
Anmeldelser
Anmeldelse av Nyble
Anmeldelse av greatwin.com
Great customer service from Dave
Fairly new here and I just wanted to confirm the payout process and how long it would take on the chance I win. They try to aim for three days which it states in the reviews, but I didn’t see anything negative about not being paid. I’m going to give it a try thanks, Dave
8. mars 2026
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Anmeldelse av Crowngold
Cannot be trusted
This is my second review. I did get my winnings eventually as per my first review.
I waited weeks but then decided to give it another chance. I noticed $10 was my account so I thought it was left over from my last play. I played it and won nothing. Deposited 30 and went to play a game and it said I had a bonus so wouldn’t let me play that game. I reached out to chat which I’m sure was AI. Asked about the bonus and they told me the money would be taken if I cancelled it. The bonus was put in my account from a manager.
Playing online for years, you know they’re going to take what’s left over of the bonus or winnings. I had pennies left over from the bonus. So I cancelled the bonus like I’ve done so many times before where they take just what’s left but no they took my new 30 dollar deposit as well!! They literally stole $30 from me . After many times asking them to close my account, and asking me why or telling me to think about it, I said close it! I was then told me my account was suspended. What a joke. They gave me an account manager’s email. Shared the above with the manager and told them to close my account. Please be very careful playing on this site. They are not to be trusted.
2. mars 2026
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Svar fra Crowngold
Dear ELIZABETH S.,
Thank you for taking the time to share your feedback.
We are sorry to hear that your recent experience has led to such frustration. We understand how concerning it can be when there is confusion regarding bonuses, account balances, or how funds are affected after a bonus is cancelled. Situations like this can understandably create the impression that funds were handled unfairly.
We also regret to hear that your interactions with support and the process surrounding your request to close the account did not meet your expectations. Clear communication and proper guidance are very important to us, and we acknowledge how disappointing it can be when this is not the experience you were hoping for.
Please note that all bonuses and related account activity are governed by specific terms and conditions, which outline how balances may be affected when a bonus is activated or cancelled. Our team always aims to apply these rules consistently and transparently.
If you would like your situation reviewed or need assistance regarding your account status, we kindly invite you to contact our support team directly at support@crowngold.com, where your concerns can be looked into in more detail.
Kind regards,
Crowngold Casino Team
Anmeldelse av Crowngold
Still waiting almost a week now for my $500 winnings to be deposited into my account.
I blame myself as I always look on Trust Pilot for reviews with regards to accessing a new casino. Unfortunately there is a casino with a very similar name - 4/5 reviews and I did not figure that out until after I won. I withdrew $500 at 12:05 AM Thursday, February 14th so they’ve had the whole day on the 14th, 15th, 16th, 17th and today, 18th and still no winnings in my account. I was told that they process 24 hours- seven days a week??? I believe I will get it eventually. The frustrating part is that everything is cut and paste and you rarely get any genuine response. You’re dealing with AI many times which I can’t stand. I do love the games and the platform was amazing. This is disappointing. It’s not my first time this has happened a casino but it makes me lose faith very quickly. I’m used to getting a payment within the same day. I’m just hoping today is the day that I will get my small little win.
12. februar 2026
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Svar fra Crowngold
Dear Elizabeth,
Thank you for taking the time to share your feedback with us.
First of all, we sincerely apologize for the frustration and disappointment you’ve experienced regarding your withdrawal. We completely understand how important timely payouts are, and we truly regret that this situation has affected your overall impression of our platform.
Please note that while we strive to process withdrawals as quickly as possible, some transactions may take longer due to necessary verification procedures and internal checks designed to ensure the safety and security of all players. That said, we understand that the timeframe you described is longer than expected, and we are currently reviewing your case with priority.
We also appreciate your honest comments regarding communication. Your feedback is very important to us, and we are continuously working to improve the quality and personalization of our support service to ensure every player feels heard and valued.
We’re glad to hear that you enjoyed our games and platform, and we truly hope to restore your confidence in us. Please don’t hesitate to contact our support team directly at support@crowngold.com with your account details so we can assist you further and provide a clear update on your withdrawal.
Thank you for your patience and understanding.
Kind regards,
Crowngold Team
Anmeldelse av KatsuBet Casino
My experience has been excellent
My experience has been excellent. I did read from some of the reviews that the withdrawal process can be up to 3 to 4 days. I was okay with that because they have all my favourite games and it is great platform. I cashed out $1000 12 hours ago, which was returned to my account requesting for more validation info. I added what they requested and within the hour, my winnings were deposited into my account ! Can’t ask for better customer service than that thank you!!
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra KatsuBet Casino
Dear ELIZABETH,
Thank you for sharing your experience!
Security checks and additional validation may occasionally be required to protect both the player and the platform, and we are glad that once everything was confirmed, your withdrawal was processed promptly. It is especially rewarding to know that our team was able to assist efficiently and meet your expectations.
We appreciate your trust and your kind words about our game selection and platform. If you ever need further assistance, our support team is always available via support@katsubet.com or through Live Chat.
Best regards,
KatsuBet Casino Team
Anmeldelse av Bree
Excellent experience
The whole process is so simple and you’re always able to find support when needed. Fabulous! I’ve been using them forever.
4. desember 2025
Svar fra Bree
Thank you for being a valued, long-term member of the Bree community, Elizabeth! We're so glad to hear that our simple process and accessible support have met your needs.
Anmeldelse av Winmaker
Great platform and good selection of games
New to the casino so I have not yet had a chance to cash out. Hopefully it will be a quick process. So far so good.
30. juli 2025
Svar fra Winmaker
Thank you for taking the time to review WinMaker Casino.
We appreciate all feedback so we can continue to provide the best gaming experience possible.
You are always welcome at WinMaker and we remain available to assist you as always.
Stay Lucky!
Anmeldelse av Wildsino Casino
Impressed so far. Great customer support.
New to this casino and the platform is great. All my favourite games! I cashed out my winnings and knowing that each casino is different, I reached out to Live chat and Garry was excellent. He was so patient with my many questions as I tend to get nervous when I withdraw winnings for the first time at a casino. I read that it takes a few days which can be longer than most; however, after speaking to Garry I have no doubt that I will see that in my account within the next day or so.
Thank you Garry!
25. april 2025
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Svar fra Wildsino Casino
Dear Elizabeth,
Thank you for your touching 5-star review!
We're glad to hear that you've had such a great start at WildSino, and that Garry has cleared up any doubts you may have had - that's exactly the kind of service we strive to provide! And to make sure your experience is as exciting as it should be, we work hard to make our payouts as hassle-free and reliable as possible.
If you ever need assistance or have more ideas to share, feel free to reach out via live chat or at support@wildsino.com—we're happy to help!
Wishing you best of luck and even better wins!
Best regards,
WildSino Team