IW

Ian Wil

Storbritannia

Anmeldelser

Anmeldelse av Ski Beat

Anmeldelse av Denplan


Vurdert til 4 av 5 stjerner

Very slow in answering queries

Very slow in answering queries but once set up and working easy and straightforward claims process

15. november 2023
Anmeldelse skrevet uten oppfordring

Svar fra Denplan

Hello Ian,

Thank you for taking the time to share your honest feedback.

We’re delighted to hear how satisfied you are with our claim assessment process, our aim is for this to be as seamless as possible for our customers.

We would really like the opportunity to investigate your experience regarding your query. We aim to resolve customer queries as quickly as possible and at the first point of contact so it’s disappointing for us to read your feedback about this.

Please feel free to reach out to us at any time, you can contact us using this link: https://www.denplan.co.uk/contact

Thanks again,

Clare
Customer Relations

Anmeldelse av Gigaclear


Vurdert til 5 av 5 stjerner

Customer Loyalty team gave honest feedback

Called up the Customer Loyalty team and spoke to Sandesh about delays encountered in setting up my new account. He advised that it will take at least another 3 months to even investigate a resolution due to a large backlog. Advised him of my proposal to start a new 12 month contract elsewhere and then move near the end of this contract to which he agreed was a good idea so I should proceed. Thanks Sandesh for your advice and I hope the installation team will find a solution in 2024 when I can then move to Gigaclear in another 11-12 months. Very helpful

4. desember 2023
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Svar fra Gigaclear

Thanks for the 5-star review, Ian! We're happy to hear that Sandesh provided excellent support. 🌟

Anmeldelse av Withings


Vurdert til 4 av 5 stjerner

Great looking watch with reported…

Great looking watch with reported excellent battery life of 1 month mainly due to the more limited features available. Been unable after 3 attempts to get the Sp02 to work but will keep trying as today is 1st day of use

22. november 2023
Anmeldelse skrevet uten oppfordring

Anmeldelse av Onestream


Vurdert til 3 av 5 stjerner

Prices gone up twice in the year…

Prices gone up twice in the year totally 40% without any notification. 20% when adding a landline inspite of me being told it would not cost anything . In March went up another 23% without any notification. Contacted billing team yet after 7 days still no reply. Standard Router provided is the worst I have ever seen. It's very weak WiFi and not secure. Helpdesk advise they can offer you a better router but will charge you extra per month for it. Speed quoted also rubbish. I believe their share the Vodafone network but speeds are not at patch on this.
**Update 19/10 - Had a call from OneStream and now a refund for overcharges. + 2*

18. oktober 2023
Anmeldelse skrevet uten oppfordring

Svar fra Onestream

Hi Ian,

Thank you for speaking with me today and allowing me the opportunity to discuss the issues you have experienced further.

Kind Regards
Megan

Anmeldelse av Switched On Insurance


Vurdert til 5 av 5 stjerner

Booked through comparison website and…

Booked through comparison website and discovered insured names duplicated. Resolved issue quickly and reissued certificate. Very efficient

9. desember 2022

Svar fra Switched On Insurance

Thank you for sharing your positive experience with us Ian.

We are pleased to hear that the issue was swiftly and accordingly resolved by out travel team.

Welcome on board!

The Switched On Insurance Team.

Anmeldelse av EDF


Vurdert til 5 av 5 stjerner

EDF energy hub is great

EDF energy hub is great. You can see exactly how much gas and electricity you are using over each day, week, month etc and compare to a previous period. Really informative. Fab

17. november 2022
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Svar fra EDF

Hi Ian, Thankyou so much for your brilliant 5* review of our Energy Hub, it’s great to see using the Energy hub this has been beneficial to you to monitor your usage. Thanks, Kirsty

Anmeldelse av Telecare24


Vurdert til 4 av 5 stjerner

Fall Alarm to provide peace of mind

Purchased the Fall Alarm for my elderly Dad. Arrived prompted after completing all the emergency contact details. On arrival set up details seemed quite straightforward. The big decision was to get either the watch or pendant version and plumped for the watch. Perhaps this was a mistake as the watch is quite bulky and uncomfortable to wear. Just hoping that he will keep wearing it !!
One big improvement would be to provide two units, one pendant and one watch so there is a choice and give the wrist a rest after a few days.

Decided on this model after seeing that it had a decent range of 200 metres as opposed to some only providing a 100 meters range which obviously is reduced with walls. He loves the garden so hope it would work there !

28. mai 2021

Svar fra Telecare24

Hi Ian,

So pleased you found the setup straightforward and you have peace of mind. Great to know your thoughts on the product sizing and packages - I will relay this to the appropriate teams :)

Many thanks,
Vikky

Anmeldelse av TopCashback


Vurdert til 1 av 5 stjerner

Unreliable Cash Back

Sorry, I am not impressed
I have done three shops with Curry's and Now TV and two of the three have not tracked and waited months still with no money for the other inspite of being told payable in 11 weeks.Its now over double that !
Please provide a customer service contact number
In addition promissed a rate but on tracking it often comes up with reduced values!

22. august 2020
Anmeldelse skrevet uten oppfordring

Svar fra TopCashback

Hey Ian,

This year has been a weird one compared to normal as I am sure you can understand and I can't rule out this affecting payout speeds for some retailers. That being said we continue to be paid regularly and we will always update transactions a soon as we're paid.

We are different to the likes of voucher code sites and things like that because we progress your cashback when we are paid the commission that we pass on. That makes us a sustainable company. However, allowing you to earn commission gives you access to higher rates and a better variety of discounts.

To keep the company efficient we have a team of online only customer service team members but they will always give you the best response they can and even if we had a phone line it wouldn't change if the retailer hasn't paid us for example.

With a lot of retailers, they don't track VAT and so maybe this is the lower in value that you notice, when this is the case we pop a note on the retailer page and so I am sorry if you missed this and if you do want me to check on any of your cashback, feel free to reach out to me at trustpilot@topcashback.co.uk

Many thanks,
Matt

Anmeldelse av Mobiles

Anmeldelse av Office Furniture Online


Vurdert til 5 av 5 stjerner

Office Furniture - Truly Reliable

Selected Office Furniture as they had good reviews and also importantly a video instruction of assemble instruction to aid the paper leaflet which proved so useful
Competitive price and promised next day delivery which it certainly did
Well worth 5 * as some competition like Amazon quoted silly 2 week delivery periods and more expensive

15. april 2020
Anmeldelse skrevet uten oppfordring

Svar fra Office Furniture Online

Good morning to you Ian,

What a fantastic review to read! It's great to see that you're happy with the all-round experience shopping with Office Furniture Online. We've taken some time to ensure that the videos are easy-to-follow yet detailed enough at the same time, so this is great. We hope that your new Comfort Ergo 2-Lever Operator Chair is making your day more comfortable and thank you for the feedback.

Kind Regards
Office Furniture Online