Ian Wil

Great enjoyable holiday. Well organised and everything in place. See you again soon !

Very slow in answering queries but once set up and working easy and straightforward claims process

Called up the Customer Loyalty team and spoke to Sandesh about delays encountered in setting up my new account. He advised that it will take at least another 3 months to even investigate a resolution due to a large backlog. Advised him of my proposal to start a new 12 month contract elsewhere and then move near the end of this contract to which he agreed was a good idea so I should proceed. Thanks Sandesh for your advice and I hope the installation team will find a solution in 2024 when I can then move to Gigaclear in another 11-12 months. Very helpful

Great looking watch with reported excellent battery life of 1 month mainly due to the more limited features available. Been unable after 3 attempts to get the Sp02 to work but will keep trying as today is 1st day of use

Prices gone up twice in the year totally 40% without any notification. 20% when adding a landline inspite of me being told it would not cost anything . In March went up another 23% without any notification. Contacted billing team yet after 7 days still no reply. Standard Router provided is the worst I have ever seen. It's very weak WiFi and not secure. Helpdesk advise they can offer you a better router but will charge you extra per month for it. Speed quoted also rubbish. I believe their share the Vodafone network but speeds are not at patch on this.
**Update 19/10 - Had a call from OneStream and now a refund for overcharges. + 2*

Booked through comparison website and discovered insured names duplicated. Resolved issue quickly and reissued certificate. Very efficient

EDF energy hub is great. You can see exactly how much gas and electricity you are using over each day, week, month etc and compare to a previous period. Really informative. Fab

Purchased the Fall Alarm for my elderly Dad. Arrived prompted after completing all the emergency contact details. On arrival set up details seemed quite straightforward. The big decision was to get either the watch or pendant version and plumped for the watch. Perhaps this was a mistake as the watch is quite bulky and uncomfortable to wear. Just hoping that he will keep wearing it !!
One big improvement would be to provide two units, one pendant and one watch so there is a choice and give the wrist a rest after a few days.

Decided on this model after seeing that it had a decent range of 200 metres as opposed to some only providing a 100 meters range which obviously is reduced with walls. He loves the garden so hope it would work there !

Sorry, I am not impressed
I have done three shops with Curry's and Now TV and two of the three have not tracked and waited months still with no money for the other inspite of being told payable in 11 weeks.Its now over double that !
Please provide a customer service contact number
In addition promissed a rate but on tracking it often comes up with reduced values!

After a detailed search found mobiles.co.uk to give the best prices and selection of mobiles without any gimmicks of claiming cashback. So far it's been really simple so top marks !

Selected Office Furniture as they had good reviews and also importantly a video instruction of assemble instruction to aid the paper leaflet which proved so useful
Competitive price and promised next day delivery which it certainly did
Well worth 5 * as some competition like Amazon quoted silly 2 week delivery periods and more expensive