Steven Frieslander

Well what can I say !!

First time using Peter Tyson (PT). Staff excellent and patient as I had some questions which were answered professionally, unlike a competitor of yours which I have used for many years. Ordered the suggested kit - transaction very smooth Inc delivery. Unfortunately, the WiiM product had a fault and after speaking to PT they offered to swap it out without hesitation - very professional and the swap was painless. PT are a credit to good old fashioned customer service. When I need any Hifi/TV you will be my 1st choice :)

Coffee grinder developed a fault, purchased June '21. Contacted customer service on Monday which provided excellent customer service. Reply paid label emailed and they sent me a brand new product which arrived Saturday morning. Kept informed all the way. Excellent service

Arete 20l 10 month old and the control panel failed. Contacted customer services and they arranged for a box to be sent out so the unit could be collected and repaired in the workshop. Kept informed all the way and unit returned to me in full working order. A quality service which I can't fault. Well done :)

My local store is Cardiff. Having recently bought both a replacement soundbar and also Cambridge Melomania earbuds all I can say is the staff are excellent (friendly, helpful and also have a sense of humour). Nothing has been too much trouble and even organised free next day delivery when the sound bar chosen was out of stock in the shop. Delivery was quick, informed (sms) and smooth. Jon P (manager) has a team of knowledgeable, patient and friendly staff working for him. As always Richer Sounds a credit to retailing and a pleasure to do business with.