The transfer is complicated by the fact that money never showed up in my account, and the instructions given were to transfer money out immediately, so I couldn't select the rate I wanted to get, and even though I thought the transfer hadnt been set up it was done anyway.
1. september 2025
Svar fra CurrencyFair
Thank you for sharing your concern. We apologize for the experience you shared with our company. Customer satisfaction is important to us, and I regret we did not meet your expectations on this occasion. It is never our intention to cause dissatisfaction to our customers. Your feedback is especially important to us.
We thank you again for bringing this to our attention. The CurrencyFair Team
They sold me a Joomla hosting plan two years ago & over time have removed any Joomla support, and stopped updating it which left big holes in the security of my site. They now refuse to give me a refund on my hosting plan after I have had to move my site to a new host because they were not fit for purpose.
8. november 2023
Svar fra SiteGround
Dear Alan, Thank you for sharing your feedback. We’re sorry to learn about any negative experience with our hosting service. Our primary aim is to deliver top-quality service, and it’s disheartening to hear that we may have fallen short in this instance. Upon reviewing our system logs, we see you contacted our support regarding accessing your Joomla site within your SiteGround account, while your domain was already pointed to another provider. Our support agent provided guidance on the best approach, offering a step-by-step tutorial and the necessary settings to set it up through a hosts file. An alternative option would be to use a temporary domain provided by SiteGround. It’s quite easy to add one and install Joomla on it within a minute with our automatic app installer. We understand your preference for using an IP link, but it’s important to note that this option has not been available to any of our clients (not just Joomla users) since we introduced our Site Tools interface in 2019 (as it poses security risks). Regarding Joomla updates, while we no longer provide automatic updates for Joomla, users are welcome to update their sites manually. We also want to assure you that we continue to maintain stringent security standards for all our servers and hosting accounts. We sincerely apologize if this information was not relayed properly and for any confusion caused.
Regarding your refund request, our policy typically does not allow refunds after 30 days from the payment date. Still, we realize that each case is unique and deserves individual attention. Thus, we have gone over your account payment logs with our Billing team to check if there is anything we can do. After reviewing the details, we regret to inform you that since your hosting payment was done in March 2021, it would not be possible to issue a refund for it, as it was made more than 2 and a half years ago. It is our hope the provided information has brought more clarity to you and we remain available should you need any further assistance.
The order didn't arrive. When I questioned it I was told it was coming from the UK & had been shipped back. A refund was made & I was asked to order again but have not been able to use the website since as it keeps crashing.
8. desember 2022
Svar fra Protein Works España
Recently, we were made aware by FedEx of a Brexit related customs ruling that now applies to them, meaning that they are no longer able to ship food parcels to several countries within the EU. This was totally unexpected and something completely out of our control.
Of course, as is the Protein Works way, we’ve been working around the clock for a solution and we’re happy to say we have one that will be in place in January 2023. However, until then we can’t ship to your location.
We will of course update all our customers through email as soon as we’re back live in Jan. We feel it best not to expose our customers to the significant delays and additional fees being charged right now by alternative courier companies across the EU until this situation is better understood and we are confident customers can proceed with us in total confidence and complete faith.
Parcel took a month to arrive & arrived damaged. I complained, returned item as per the companies instructions by registered post. The item arrived and they said it didnt untill I told them that I had proof & it was registered post. The last response was from theme telling me to let them know when it arrives at my home. It is not coming to me, they have it & I am waiting for a refund around 6 weeks after they took my money for substandard, poor quality, faulty shoes.
8. januar 2020
Anmeldelse skrevet uten oppfordring
Svar fra GearBest
Dear Alan,
Thank you for your feedback.
We at Gearbest will always do our best to help our customers solve their issues.
For the shipping time, please see here: http://www.gearbest.com/about/shipping-methods.html.
If unfortunately your product arrives damaged, please check our Warranty policy here: http://www.gearbest.com/about/warranty-and-return.html.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
