Mumof4

The products were good and arrived within the timeframe they were promised.
I was looking for jacket and accessories for a wedding. Unfortunately, none of the items were suitable for my needs so they have had to be returned. Each in a separate parcel, to a separate supplier, which was a faff. Most of them, I worked through the process from the paperwork provided, but one item came with zero paperwork. I went online and tried to follow the process, but was struggling. I couldn't find a way of contacting customer services, so I chose to make contact through Facebook and sent my message....it soon became apparent I was chatting to a bot, but once the bot gave up, it assured me I was being transferred to the next available agent...and to be patient....so I was...fast forward over 24 hours and eventually my query was picked up by Kai...this is the biggest positive in my story as I was coached through my problems until I had a solution, so I can't fault the service I was given once I received it, but I'm not sure that I can overlook the 24hour+ wait
All in all, I would not shop from Debenhams online again...I'll stick to Next who have this sorted

Just arrived home from our stay in the Ski Beat chalet Gentiane, Peisey Vallandry, Les Arcs.
We travelled as a large family group of 9 adults, a toddler and 3 infants.
The chalet was perfect for our group, homely and welcoming, lots of everything.
Comfy beds, clean rooms. Good sized boot room, ski to door location. Literally everything we could ever have needed was there.
Emily, our host, was so warm and welcoming. Nothing was too much trouble. Food was fantastic and plentiful as was the wine.
The red eye flight out was a bit of a problem to our group, but the pay off was a quick couple of runs once we got there so it was worth it.
We couldn't work the tv, but it really wasn't a problem as we just chattered the nights away.
We weren't able to ski on one day due to so much snow falling, but still managed to have fun building the toddler a snow house and sledging
The only thing wrong with our trip was that it ended...can't wait to come back.

This is the final straw with this company.
I placed a large order on 21st May and have waited patiently as the plants arrived in dribs and drabs..with varying levels of quality which I have mentioned in a previous review...
I have now been notified that the remainder of my order has been cancelled....having waited 3 months for them. I'm sure the money will get refunded at some point, but you have had my cash for a long time. Not delivered and as yet, not refunded.
Just not good enough. I will personally never use this company again.

I love shopping with Next. Always an online account order. The £20ish a year I pay for free delivery is so worth it. I get the luxury of trying on clothes at home with any accessories, to get a full image of how the outfit looks. Anything I don't want, I return to store, although I could return them via courier. I only have to pay for what I keep so it makes cashflow easier than shopping elsewhere online. The icing on the cake is the clothes are good quality and they also stock many main brands.
I love it, so easy. I rarely shop anywhere else because of this

I was disappointed in the quality of some of the plants I received and the speed I received them.
When I placed my order of 6 different items, one of them was to be dispatched 'within 24 hr' and 2 other 'within 7 days'...the first item has just arrived after a 3 week wait, the other 2 items were about a week later than promised. One of these was in such bad condition, with rotting plants, I had to ask for a refund...
I am not ever so hopeful about receiving the other 3 items within the promised time frame of the end of June and August.
I'm afraid, I won't be using this company again

I love the fact I can order what I like and only pay for what I keep. I was struggling to find the perfect outfit for a wedding and your staff accepted the huge returns without complaint.
Thank you.
I rarely shop anywhere else because of this.

Ordering and delivery was simple and ran according to expectations. However the lack of any packaging meant that the items box was the packaging. It arrived with a large puncture hole and obviously delivery labels on it. This is to be a wedding gift and it now feels almost used or end of line by the state of the packaging. Fortunately I have been assured the bride will be ok with it and I haven't needed to return the item, but any kind of packaging would have solved at least the label issue.

I always worry when I find my parcel is to be delivered by yodel and again, my concerns were founded.
We were in, we have a doorbell and a large door knocker and failing all of that, a parcel bench next to the front door. The first I knew about my delivery was the text saying it had been delivered. Behind a flower pot in the pouring rain. Better than the deliveries I've had in the past left by the bins (on bin day) and just abandoned in the bushes at the end of the drive, but still, not good enough Yodel

Arrived in good time and have ironed really easily. Tiny bit on the thin side, but for the price I am very happy and would buy again

I had a shaky start with this company, the attitude of customer services at the time was shocking and it took me a good few years to try them again...however their prices are so competitive, the only person suffering from my boycott was me.
In spite of my best efforts to find alternative suppliers, they are now pretty much my go to place and I am learning to forgive.
Goods are well packed, well priced, quickly delivered and exactly as ordered...can't ask any more than that. Since the first MAJOR (caused me issues on a wedding cake) disagreement, I am pleased to say I have not had to cross paths with the dismissive 'your problem, nothing to do with us, take it up with the manufacturer' attitude of customer services, which is good as the rest of the company seems to run well.

Bought 2 Albert Sofas..waited eagerly for their arrival and was a little bemused when they arrived as 6 huge boxes of polystyrene beads and 2 flat pack covers...I set about filling the sofas and made a right mess.
Now here I have to hold my hands up, the instructions did say 2 people....did I listen...nope..😳
In frustration I contacted customer services and had a little rant in an e.mail to the lovely Katie, who very patiently replied to my concerns and explained all of the very logical and practical reasons why sending the sofas filled wouldn't work.
At this point my husband came home and once he had finished laughing at my predicament, (and hoovered me down) we jointly and might I say easily, filled the sofas. They're great and the quality of the fabric is lovely. We were so pleased we have now ordered a couple of chairs and footstools.
This time I will wait for hubby to help fill them 😂
Do think it should be clearer on the website they come unfilled, but then maybe I wouldn't have bought them and I'm glad I did 🤷‍♀️

Love this time of year and love the selection you have out. Some really unique trinkets and gifts. Had a lovely mooch and bought way too much.
Brought my grandchildren and loved the fact that you haven't rammed it so full...there's space, they can walk and look around in safety, with enough space to look and not touch..(too much..lol) Stood for what felt like an eternity watching the penguins.
Well done :o)

Bought 6 black cloths for a function. Haven't actually used them or washed them yet, but they seem good quality, esp in view of the very reasonable price.

Good communication from the seller when I was struggling to use a discount code and prompt delivery. All in all, very pleased with my purchases. :o)

The grass is just what I wanted, thick, soft and perfect for the childrens' play area. So for that alone 5*

Two minus points

I placed the order with the expectation of it arriving within a week. Once the week was up, I rang to chase it. I felt that somehow it has slipped through the net and had I not chased it, I would still be waiting. After ringing, it arrived the next day...

Ordered a 4m x 5m piece, which was delivered by a lovely man. However I was surprised to see him arrive alone. This 4m long roll of 'carpet' weighed about 60K. The road to our house had been restricted by some unforeseen roadworks so he wasn't able to get the van close. 2 neighbours had to step in to help him manoeuvre it to our house. Really for loads like this, 2 men should be on the wagon.

Overall, I would recommend the company and their products and would be happy to use them again.

Was a little apprehensive as some reviews were less than complementary, but I needn't have worried.
The car seat arrived within a couple of days, fully tracked delivery. Its perfect for my needs. Took me a while to fit it because I'm old and car seats have changed quite a lot since I had my children, but there are videos online and the instructions which came with it are pretty good. My daughter was concerned that the tether would be a pain, but it releases easily to allow you to get baby in and out..I think it will serve me and my grand babies well and am very pleased with my purchase

First rate service as always and perfect products. Have never been disappointed

Having an artic cabin had always been a bit of a dream, so when we decided to make that dream a reality, it was difficult to know where to start.
We visited the show site a several times and were greeted with helpful and not even slightly pushy sales staff. We also visited the sites of other brands. Arctic Cabins were not the cheapest and we were seriously tempted by the sometimes considerable savings on offer, but once we started to look into the package of exactly what we got we realised that Arctic Cabins offered the best quality and service.
Decision made and deposit paid, we waited for the delivery date. It was pure pleasure to watch the cabin being built. They were quick, neat and polite. After sales have been great. My questions have been dealt with at the same speed and attention as before the purchase.
The whole sales experience has been perfect, we were treated in a way I had forgotten existed, like they cared and we mattered.
We love our new oasis of calm and could not be happier with our purchase.
You only live life once...go for it, you won't regret it 😊

My 'go to' company when buying chocolate in bulk. Prices are good and the service is excellent. Would definitely recommend.

I have an 8 year old dog who had been gradually slowing down...nothing massive, just a glance before he jumped in or out of the car...a few refusals to jump at all and a tendency to trot by my side on off lead walks...
He would still bark at the door, but not bother to get up.
My daughter decided to try him on the YuMove tablets. What a difference they made. He is now back to giving the pups a run for their money racing through the woods. It is a total joy to see him back to his youthful self..We nearly ran out and I genuinely panicked...I would not want him to be without them ever they have made such a difference.
All I need now is a version for humans please lol

This is the first time I have sold a phone and I was sceptical. Figured that once they had my phone the offer would go down or it would get 'lost'. How wrong I was.. From accepting the quote to receiving the packaging took a couple of days. From posting to receiving the full payment, 24 hours. I had warned my daughter it would be a couple of weeks before she got her money and its fair to say she was delighted when it arrived so quickly. Would def use again, brilliant service