L.P.

Chase made a mistake in not recording an extra payment I made on my mortgage on 12/31, and it affected the 1098 form they sent. As of today, 3/14 they still haven't resolved it. For over 2 months I received auto message saying they're still researching my issue. In phone calls they can't provide any new information and they won't provide a timeline for fixing their mistake. I ended up writing an urgent request and complaint to executives of JP Morgan Chase. Their customer service is abominable and unacceptable. In summary, there is no accountability or transparency.

The cards turned out beautifully. I was so impressed with Optimal Print - for the quality of my Christmas cards, the prompt mailing and receipt of them and the great price!