Shocking service,we didn't receive the service we paid for at Manchester airport and spent 1.5 hours driving around and almost missed our flight.
19. juni 2018
Anmeldelse skrevet uten oppfordring
Svar fra TravelCar (by Free2move)
Dear Mr Max Cundy,
We received your evaluation following your latest TravelCar experience and we thank you for taking the time to evaluate us. This allows the constant improvement of our services.
We sincerely apologize for the unpleasant situation you have encountered during the time of your booking.
Please know that Travelcar does not own or operate this property but instead just offers the property the opportunity to list on the platform to book clients for its locations
We completely understand your discontent and it’s thanks to your feedback that we are able to improve the quality of our services.
We hope that you receive the refund on the 29/05/2018 as an indemnity.
Our idea is to guarantee to our Customers an efficient service. We do our best to take care as quickly as possible of your arrival and departure.