Michael

This is a follow-up to my December 27, 2025 review. I purchased a GE Café refrigerator in February 2025. After months of issues and repeated attempts to get support, my refrigerator was finally repaired on January 15, 2026, but not due to any effort by Centricity.
Centricity, a wholly owned subsidiary of Bankers Financial Corp, was unresponsive and ineffective. Despite my filing a complaint with the Better Business Bureau of Florida and leaving a negative Yelp review for the retailer, Centricity did not resolve the issue. Instead, they assigned National Service Alliance, which subcontracted ATS Electronics. The ATS technician was unqualified, performed no meaningful diagnostics, misdiagnosed the issue as a blower fan, and ultimately stated the refrigerator could not be repaired.
After continued pressure from the retailer where I purchased the appliance, their customer service team arranged for a GE-authorized technician to visit. The GE technician conducted a thorough diagnostic using Bluetooth system access, identified a pinhole leak in a refrigerant joint line, and repaired it the same day. The refrigerator has been fully operational since January 15, 2026.
Notably, Centricity, Bankers Trust, and National Service Alliance closed the service ticket claiming the refrigerator was repaired before the actual repair occurred.
The contrast between an unqualified contractor and a highly trained GE technician was stark. Lesson learned: only purchase extended warranties directly from the original equipment manufacturer.

Delivered on time, order item as advertised.