R

Hi R,

Thank you for your feedback. We’re sorry to hear that the product did not meet your expectations.

Your comments are very valuable and will be passed on to our product team as we continually look for ways to improve.

Kind regards,
Bethan | customer service

Dear R,

Thank you so much for your feedback. We are really happy to hear that you love the taste and that Gold Dust gives you a helpful boost during your hiking adventures.

Our goal is always to create blends that taste great and offer real support, so it means a lot to know they fit so well into your routine.

We are grateful to have you as part of our community and for supporting our mission to promote better well-being. Your trust means a lot to us, and we truly value the time you took to share your experience.

Kind regards,
Variety Mode Customer Support Team

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Good Morning,

Thank you for taking the time to leave us a review in regard to your recent experience. Customer experience means everything to us and your review has really helped us.

I hope you can accept my sincere apologies for this delay with your order. I am very sorry your order was not delivered on time and I can only imagine how frustrating this is for you.

We are in regular communication with our courier partners to ensure measures are put in place to prioritise our customer orders as much as they can. As a pet owner myself I know how important our extended animal family are to us, and we are ensuring all our customers orders are prepared and delivered as quickly as possible.

I have checked your order and unfortunately it appears DPD have not yet returned your order to our warehouse as we requested. Typically this process is no more than 48 working hours, and on return, we process your refund. As this did not happen within the usual time frame this did unfortunately delay your refund, though I can see this has since been done for you now. We will continue to chase your order internally with DPD from here.

I am really saddened to know that you have received poor service from our Customer Service team here at VioVet. As I am responsible for the team I hope you can accept my extended apologies for this, and I would like to reassure you that this will be fully investigated to ensure we are following the correct protocol when things do not go as planned. We hate letting our customers down at VioVet, and we will be extra vigilent to ensure this isn't repeated.

I am very sorry that this experience with VioVet was not a positive one. We take customer experience very seriously and I really hope that you can accept our apologies for the inconvenience this has caused you.

Thank you again for your feedback,

VioVet Team

Good Morning,

Thank you for taking the time to leave us a review in regard to your recent experience. Customer experience means everything to us and your review helps us to be better.

I hope you can accept my sincere apologies for this delay with your order. I am very sorry your order was not delivered on time and I can only imagine how frustrating this is for you.

At VioVet, our mission is to provide you with a reliable delivery service for all of your pet's needs, but in this case, we failed to deliver that experience. The team have been notified of your feedback, and we are applying additional resources to our warehouse so that this is prevented from happening again in the future. We are currently developing a new late stock notification system which we hope to make live in the near future.

We are in regular communication with our courier partners to ensure measures are put in place to prioritise our customer orders as much as they can, and I hope you can accept my extended apologies that your delivery slot was not met. As a pet owner myself I know how important our extended animal family are to us, and we are ensuring all our customers orders are prepared and delivered as quickly as possible.​​

We want you to know we respect and value you, so to make up for this, we’re applying a £5.00 account credit to your VioVet account in the hope you can give us another chance in the future. We know this doesn’t excuse or erase the situation, but we hope this reassures you that your respect and trust is our first priority.

I am also saddened to hear that your previous order had arrived to you damaged, I can see the team have responded to you on this and we provided you with a refund for the damaged item.

I am very sorry that this experience with VioVet was not a positive one. We take customer experience very seriously and I really hope that you can accept our apologies for the inconvenience this has caused you on this occasion.
I am very sorry that this experience with VioVet was not a positive one.

We take customer experience very seriously and I really hope that you can accept our apologies for the inconvenience this has caused you on this occasion.

Warmest Regards,

Connie,

Hi Rindert,

Thanks for taking the time to write a review. I’m so sorry about the lack of communication and apologise for any stress this has caused you which we take full responsibility.

I want you to know that I will be passing your comments on to the management team. We want to make sure your voice is heard as we continue to improve, and hope you won’t hesitate to reach out if there’s anything we can do to make this better.

All the Best,

Sarah
EQUUS

Hi,

We are really sorry to hear about your bad experience with your trousers. Please do contact our customer service so that we can help you further. They should of course not chafe.

Best regards,
Gabriellla

Beste R,

Bedankt voor uw review.

Wat vervelend om te horen dat u niet tevreden bent met onze service.

Heeft u wellicht een order of factuur nummer zodat ik het nog voor u kan nakijken?


Met vriendelijke groet,

Ellen

Customer Service Wilpe.com

E: support@wilpe.com

T: +31 (0)85 760 23 83