Paula

Airport arrival and coach signposting at Lyon were well organised. However, the transfer to resort was confusing, with a short scheduled stop extended to an hour due to driver rest requirements.

On arrival, no assistance was provided with luggage to the chalet. Room servicing during the week was minimal (Tuesday & Friday limited to bin emptying and toilet roll restocking only), no midweek towel change or bedroom cleaning. The balcony had not been cleaned prior to arrival (cigarette butts and bottles from previous guests). WiFi was extremely unreliable.

Catering was inconsistent. While the chalet host worked hard, meals were often bland and served lukewarm or cold in the case of the fish, leading us to dine out 2 additional evenings. Cooking and serving 10 guests as a single host is a big ask. The tofu pieces offered to those that didn't eat fish was just disgusting. Breakfast was prepared in full at 8am, meaning later diners were left with cold food. Wine provision was disappointing, with boxed wine decanted and unfinished bottles re-served.

Communal areas were not adequately cleaned during the week.

There was also no visible engagement from resort management to check on guest satisfaction.

Return journey; had to wake up at 3.30am to catch the 4am coach, again no assistance with luggage. Such an early start was not required as we arrived at Lyon airport far too early for check in.

Overall, the experience did not match the standard we have received from similar operators.

We will use Le Ski again next year which were far superior for a similar price.

We were due to go to Mexico in July & got an email to let us know that the booked hotel were undergoing a refurbishment and there could be a bit of disruption. Hats off to TUI for letting us know, and also allowing us to change our hotel with no amendment fees. Not all tour operators do this. Thank you!

Beautiful chairs, great quality and so well packaged for delivery. Perfect.

This company has got it right. From design to final sign off of, this is a very smooth process. The online portal is a genius way of managing everything. It allows you to design exactly what you want, with the prices of all of the upgrades clearly visible with no hidden surprises. You can go back and edit the design at any time before it goes into the manufacturing stage and we were even allowed to alter the internal electrics at a very late stage. The only items that couldn't be quoted at time of ordering were the electrical connection between the house & the garden room and also extra supports and steps that we would need as the room wouldn't be on flat ground. We needed the surveyor to visit to quote for this. Even during a pandemic the company were in touch with us with updates to the delayed project (due to lockdown). Once the country opened up again the teams of people came, on the dates & times detailed in the schedule with smiles and professionalism. They did it all, literally within such a short space of time we had our perfect garden room. I'd definitely use them again!

Faulty dress arrived, totally unwearable - can't believe they posted something like this to me! I sent it back immediately (at my cost - £3.95). Took several e-mails quoting consumer rights to get anywhere with this. They issued a gift certificate at first despite me requesting a full refund. As I was protected by consumer rights I held my ground with the e-mails and eventually got a refund. It's just stressful & a total hassle.

However, I am still out of pocket by £3.95 for posting the dress back, they should have refunded this also as they were absolutely in the wrong for sending out such a shoddy garment to me in the first place.

Really long waiting times (30+ minutes not uncommon although they tell you that you might be waiting 10 minutes). First they sent dispute letter to wrong address (not the same address as my cc statement) so had to call (and wait) again to clarify. They refuse to deal with this electronically although all correspondence received from company in liquidation has been via e-mail. Posted 2 copied of liquidation letters so far and have had 2 letters saying not received. Am back on the phone again and so far been on hold 24 minutes ...This should be a very simple case but taking far too much of my time to resolve! Get an Amex card, their customer service has been excellent in my experience.

Another disappointed customer

I was looking forward to getting my 2 bookcases and was quite happy to wait (aka be strung along) for weeks on end promising a delivery sometime in July... So pleased I didn't use my debit card; let's hope Sainsbury's credit card do the right thing and refund the money asap.

Fantastic service; free samples, easy website to navigate to place an order, reasonable costs and a great product delivered super quick!