Hi Robert,

Thank you for your continued loyalty, it means a lot to us that this was your 5th holiday with Ski Beat.

We’re really pleased to hear you found your holiday to be good value and enjoyed the all-in chalet board experience. However, we’re sorry to hear that you noticed a drop in cleaning standards and staff levels, this is certainly not the experience we aim to deliver.

Your feedback is really important to us, and we’ll be sure to share this with the relevant teams so we can review and improve where needed.

We do hope we’ll have the opportunity to welcome you again and provide the high standard you’ve come to expect from us.

Kind regards

Dionne