My refrigerator developed a leak, and unfortunately this experience has turned into a two-month nightmare.

When I purchased the refrigerator from Curaçao, it was a door-buster deal for $999.99, and I also purchased the 5-year extended warranty through Centricity for peace of mind. When the refrigerator started leaking, I contacted Centricity to file a claim expecting the warranty I paid for to be honored.

Instead, I was told they could not find a technician to service the refrigerator in my area. Rather than resolving the issue properly, they began trying to force me to accept store credit. This directly contradicts the terms and conditions of the warranty, which state that the limit of liability is up to the purchase price of the product.

To make matters worse, the refrigerator is no longer sold on the Curaçao website, and comparable models sold by other retailers are around $3,000. Yet they are offering roughly $700 in store credit, which is completely unreasonable and far below the purchase price.

After weeks of back-and-forth, Centricity is now shifting blame to Curaçao, claiming the store is the one requiring the store credit. Meanwhile, Curaçao has not provided any meaningful resolution either. As the customer, I’m stuck in the middle while both companies point fingers at each other.

I simply requested a check for the amount I paid ($999.99), which aligns with the warranty’s stated liability limit, but that request has been denied.

At this point, I have been dealing with this issue for over two months, with no resolution. I have saved all emails documenting what the warranty company has stated and how this claim has been handled.

If Curaçao is involved, buyer beware. I strongly recommend not purchasing major appliances from this retailer and avoiding the extended warranty from Centricity.

Due to the lack of resolution, I have now contacted the appropriate state agency and am considering filing a small claims case against both companies.

This experience has been incredibly frustrating and disappointing.


The response from Centricity does not explain why the “dealer” does not have any Samsung refrigerators for sale under 1,000. Per those terms and conditions the replacement must be from the same brand with like features. As others have pointed out on here this is a tactic used by Centricity to get you to take a very low settlement! Not what’s reasonable.