My recent experience with Air Serbia was extremely disappointing. On flight JU500 from Belgrade to New York, my checked suitcase did not arrive and was delivered several days later to my home. During that time I had to purchase essential items and submitted receipts for reimbursement, but I have received no response. When the bag finally arrived, it was severely damaged and items were missing from inside the suitcase, with no notice that the bag had been opened or inspected.

What makes this worse is the complete lack of communication afterward. Despite contacting both the airport handling agent and Air Serbia directly, I have received no meaningful assistance.

In addition, during the flight I observed cabin crew treating several passengers in a dismissive and impatient manner, including visible eye-rolling and frustration. While this was not directed at me personally, it contributed to an uncomfortable and unprofessional atmosphere.

Delays can happen in aviation, but the way this situation has been handled has been very disappointing.