Stressful experience at à difficult time
We chose a tour to India with flights via Dubai. World events have dictated that this must change but the communication of sensible alternatives by Titan Travel has been non existent. Our travel agent has struggled to get full information from Titan around the flights and connections which are being re booked for us.
Due to elderly parents, it is not practical to go to a country the other side of an area of conflict in case we cannot get back at the time promised. There is a risk of disruption as outlined by the FCO travel advice. The ramifications if we were detained away would be serious. However Titan Travel’s regaulrly reiterated terms and conditions, which are much less pragmatic than other companies at this time, are forcing us to go. This is woefully unfair and morally repugnant.
This has been the most stressful travel booking experience we have had in many years.
Other companies are offering refunds. Our airline we are booked with is offering refunds on tickets. I cannot believe that Titan Travel cannot do this and that cash preservation rather than customer well-being and safety seem to be the priority.
Svar fra Titan Travel
Hi Andrew,
Thank you for taking the time to share your feedback. The uncertainty you’ve described is completely understandable, and we’re genuinely sorry for the distress this situation has caused.
Our teams are working continuously to reach every traveller whose plans may be affected, and we appreciate how challenging it is when clear information feels slow to arrive. Please be assured that your safety and ability to travel home smoothly are central to all rebooking decisions.
We never want any customer to feel forced into travelling when concerns are so personal and genuine. Your feedback on how this has felt from your side is extremely important and will be shared with the relevant teams.
If you would like us to look into your booking directly or ensure your concerns are flagged to the right department, please email us at customerservices@titantravel.co.uk, so we can help follow this up for you.
Thank you again for raising this. We are very sorry that this has been such a difficult experience and we can assure you that we are working hard to support everyone affected during this challenging period.
Best Wishes,
Deb
Titan Travel