Our support specialist replied to your email within 5 minutes to assist you. After reviewing the issue, we determined that the problem was caused by a technical error on the Chinese Online Visa application website, which unfortunately is outside of our control. This is a known issue that they typically resolve within a few days.

We offered you the option to wait until the website issue was fixed or to receive a full refund. Please feel free to reach out to us again — we’re always happy to help and make things right.