Absolutely horrible experience
Namitha John Shah, FNP-BC, abruptly stopped my venlafaxine prescription without any warning or guidance. As a board-certified Family Nurse Practitioner, I expected professional care, but instead I was left completely unable to taper safely, putting my mental and physical health at serious risk. There was zero support or explanation, and I felt completely abandoned by the staff during a critical time. Their lack of communication and care is shocking, especially for a service handling essential medications. I strongly advise anyone considering RedBox R.X to think twice — they are unprofessional and unreliable when it comes to managing prescriptions that affect your health.
Svar fra RedBox Rx
We understand your frustration and appreciate you bringing this to our attention Anthony. While our providers strive to offer the best possible care based on the information provided, there are times when an in-person evaluation may be the most appropriate course of action for patient safety and effective treatment. It’s clear from your feedback that the process didn’t feel smooth, clear, or supportive, and that’s not the experience we want for any of our patients.
After reviewing your case, it appears that we were able to get in touch with the provider support team to get you a short-term supply of medication to get you by until you can see an in-person provider. Please do not hesitate to reach back out to our Patient Care Advocates at either 844-733-2697 or info@redboxrx.com should you need any further assistance or wish to discuss your concerns further. Thank you for taking the time to share your experience - we appreciate the opportunity to improve our services at RedBox Rx.