Hi Alex,

Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations and that you experienced an issue with the magnetic ring after a few months of use.

This is certainly not the experience we want our customers to have. Our products are designed to provide strong magnetic support and long-term durability, so reports like this are taken seriously by our team.

If you haven’t already, we encourage you to contact our customer support team or respond through Trustpilot with your order details using the Share Information feature. This will allow us to locate your purchase and properly review the issue. Depending on the situation, we may be able to offer troubleshooting, a replacement, or another suitable resolution.

We appreciate you bringing this to our attention and hope to have the opportunity to assist you.