Happy/Not Happy
My first shopping experience with Ciciful, was great. Product took a while to get to Australia but arrived and I loved it. It was a green one peice with shoulder pads for an event. Top quality.
Second shopping experience I spent AUD$360. Wait time is a bit annoying.
One peice I purchased I am unhappy with. It is not what the picture portrayed and iv asked to return but still waiting to hear back.
I also didn’t receive one of my outfits and I believe it hasn’t even been sent yet. Haven’t heard back. The other outfits and shirt I received aren’t quite the quality I was expecting for the price however over all am happy with them. They are different and are a vibe.
Hopefully this last shopping experience ends up being a positive one and I hear back.
Svar fra Ciciful
Hi Jarrod,
We truly value your feedback and want to ensure that every concern is addressed properly.
Regarding your concern about not receiving a response to your previous inquiry, we have thoroughly reviewed our email records. According to our system, your original message was received by our customer service team on February 26th, and a reply was sent from our end on February 28th. We sincerely regret that this response did not reach you.
It is possible that our email was redirected to your spam or junk folder by your email provider. We kindly suggest that you check these folders to see if our correspondence is located there.
Please be assured that we are actively monitoring the progress of your rest order. We will update you via complaint@ciciful.com . Please pay attention to our emails.
If there's anything else we can assist you with, please feel free to reply directly to the email.
The Ciciful Customer Complaint Team
complaint@ciciful.com