Centricity used to provide a quality extended service contract to our customers. In the last year they have opted to become a cut rate, cut throat kind of business. Though we no longer offer their service contracts, we are stuck doing business with them until 2029 when the last of our customers contracts with them will expire. They try to undercut every claim that is filed with them. Between not reaching to customers or dealers in a timely manner, circumventing the dealer and offering resolution at a fraction of the original purchase price of the appliance, making demands that we get case numbers from the manufacturer despite the unit being out of the manufactures warranty, and who knows what the next hoops will be to jump through, this company is AWFUL to work with.