Avoid T mobile/metronet at all cost or it will cost you thousands of dollars. I got a flyer from T mobile in Jan to join their founders fiber internet in the area and have my price locked in for 10yrs. I signed up and they sent a technician out to install the internet. When he i arrived i expressly told him to not drill a new hole but use the existing one for the internet cable as the siding is old and will be prone to crack in the cold weather. The technician agreed and went out side but to my surprise I instantly heard drilling. Upset but willing to let it go i waited for him to return and asked him if everything went okay which he said yes. After he left i went outside to check on it and found that my siding had about a 2-3 inch crack where he drilled the new whole.

I called T-mobile ever 3-4 days for 3 weeks to constantly be told they are submitting a ticket and someone will call me in 2-3 business days which the never did. It was clear after the 5 or 6 time trying to get T mobile to respond to this damages they were doing nothing and just hoping i go away. So I filed a complaint with the BBB which finally got them to respond and they tried to claim they have no responsibility as the technician was a contractor and i have to purse him. I obviously rejected that because it was T-mobile who hired the contractor and I have a contract with T-mobile to provide services not some random contractor i have no information on. They finally called me when they realized i wasn't going away and got metronet involved as they informed me metronet handles the installation T mobile handles the servicing. so this is outsourced to metronet who outsources it to contractors. I had many siding inspect the damages and despite the small amount of damages they advise due to the age that the entire siding on the room with the damages be replaced due to repair jobs would not be warranty because they couldnt guarantee a repair on old siding would last.

Metronet refused this and instead found a local siding company who would do the job and metronet said they would warranty the area. Sounds great FINALLLY it would be fixed and if the repair failed metronet would take care of it. except when it was time for the funds to be released to start the repair job metronet sent me a contract to sign okay sure i guess? i read the contract and i had to agree release metronet from any liability or damages caused from the damage to the siding even unknown and future damages. it also stated that any agreements out side the contract are not valid. so this essentially mean the promised warranty by metronet would be invalid as it would be an agreement outside the contract and would be unknown damages. So metronet/tmobile was just openly lying knowing they would never warranty this because they know this repair job will not last. also if water damaged resulted be cause of this crack siding or repair failing it would be on me to cover it.

So PLEASE AVOID THIS COMPANY they openly admit to vandalizing your stuff and do every shady trick to avoid accountability