I purchased a tracker for my relative who has dementia. The original device worked for approximately one week before it stopped charging. After contacting them, a replacement was sent.
Unfortunately, the replacement has also been unreliable. It worked intermittently and now permanently shows my relative as being at home when they are not, making the device inaccurate and unfit for purpose.
Given that this product is intended for safeguarding a vulnerable person, its failure is extremely concerning. In addition, the lack of telephone support has made resolving these issues difficult.
As a result, I have cancelled the renewal payment.