Their website is useless. I tried to open a new claim and it kept asking me if I wanted to view an old claim. The phone number is in tiny text and hard to find. Then when you call, you have to provide all this info even though they already have associated with your phone number. "For security". From someone impersonating you to get your dryer fixed?? Then the system says it will try to locate a repair appointment which is nonsense because they haven't had the chance yet to delay you over and over before they open a claim. They make you recite again all of the info to the agent you already gave to the automated system and that they are looking at on your screen, name number address email model number serial number. Then they tell you to unplug it for 15 minutes to do a factory reset on an appliance that doesn't reset because it has no electrical components. It's not really for a reset, it's to delay and frustrate you more. No one ever ever ever ever tells you to unplug anything for me than 2 or 3 minutes. But ok. Then when you call back, they tell you they can help you until they you send a picture of the tag from the dryer that has the serial number and model you already gave to them. Then you'll get a call on 3 business days. Meanwhile you don't have a working appliance. And that's just waiting 3 days for a call back, not counting how long it takes to get a repair company there. They find every reason to put you off and make you call back over and over again. People have lives that do not accommodate this obstructive process.

If they really wanted to help you quickly, they'd stop using the automated system- because it *never* makes an appointment and the info it takes is just requested again- not ask you to try troubleshooting irrelevant to your appliance, ask for the model and serial number photo up front, etc.

My previous repair call, the agent literally told me to send video of a sound. A sound.

If you have an appliance seller that uses this, you might want to rethink and go to a different place. It's designed to make you give up.

In response to the response-
NO a Team Lead didn't call me back. Someone with an 888 number who *might have* been called me and hung up without leaving any message, so who knows. That's not an honest effort to help, thats checking a box.

3/10 Update- jerked around some more, was asked yet anotherv time to send a photo of serial number, and when I said I already had, they asked me if O had confirmation, I said I had the screenshot of the website where I uploaded it (which I did because I knew they'd say they didn't get it) and they said, no no and it by email, even though the last 2 agents told me no no, we don't use email anymore.

Finally, an "agent" with crowing roosters and children yelling in the background called me and scheduled an appointment for 8-12 today, no one showed (surprise!!!), I called, they jerked me around some more- oh we still need this other department to tell us if they're going to service or replace the item- oh, they canceled the appointment- but I guess they forgot to tell me that and I lost a half day of work FOR NOTHING.
I called back and a "supervisor" told me to call the store, I called the number while he was on hold, and put them both on speaker so he could hear the repair page say they no longer work with Centricity and have no for a long time. So now he says, oh. Well we are working to find out if they are going to repair or replace or send me a buyout.

I called the store where I bought it and they basically said tough s**t you'll have to keep arguing with Centricity.
So I'm f**ked.

I'll say this- if you *ever* buy a warranty on an appliance, search reviews on that company before you do. You're better off saving your money for a new appliance than buying it from a company in another country where they have no resources or communication with repair places in *this* country.